SHOULD THIS EMPLOYEE HAVE BEEN FIRED?

This has got to be one of the funniest I've heard of in a long time.

I think this guy should have been promoted, not fired. This is a true

story from the Word Perfect Help line which was transcribed from a

recording monitoring the customer care department. Needless to say, the

Help Desk employee was fired; however, he is currently suing the

Word Perfect Organization for "Termination without Cause."

This is the actual dialogue of a former Word Perfect Customer Support
employee (now I know why they record these conversations) starts here:

***

Customer Service!

Employee--"Rich Hall, Computer Assistance; may I help you?"

Customer--"Yes, well, I'm having trouble with Word Perfect."

Employee--"What sort of trouble?"

Customer--"Well, I was just typing along, and all of a sudden, the words went away."

Employee--"Went away?"

Customer--"They disappeared."

Employee--"Hmmm So what does your screen look like now?"

Customer--"Nothing."

Employee--"Nothing?"

Customer--"It's a blank; it won' t accept anything when I type."

Employee--"Are you still in Word Perfect, or did you get out?"

Customer--"How do I tell?"

Employee--"Can you see the 'C:' prompt on the screen?"

Customer--"What is a sea prompt?"

Employee--"Never mind, can you move your cursor around the screen?"

Customer--"There isn't any cursor; I told you, it won't accept anything I type."

Employee--"Does your monitor have a power indicator?"

Customer--"What's a monitor?"

Employee--"It's the thing with the screen on it that looks like a TV. Does it have a little light that tells you when it's on?"

Customer--"I don't know"

Employee--"Well, then look on the back of the monitor and find where the power cord goes into it. Can you see that?"

Customer--"Yes, I think so."

Employee--"Great. Follow the cord to the plug, and tell me if it's plugged into the wall."

Customer--"Yes, it is."

Employee--"When you were behind the monitor, did you notice that there were two cables plugged into the back of it, not just one?"

Customer--"No."

Employee--"Well, there are. I need you to look back there again and find the other cable."

Customer--"Okay, here it is."

Employee--"Follow it for me, and tell me if it's plugged securely into the back of your computer."

Customer--"I can't reach."

Employee--"Uh huh. Well, can you see if it is?"

Customer--"No."

Employee--"Even if you maybe put your knee on something and lean way over?"

Customer--"Oh, it's not because I don't have the right angle, it's because it's dark."

Employee--"Dark?"

Customer--"Yes - the office light is off, and the only light I have is coming in from the window."

Employee--"Well, turn on the office light then."

Customer--"I can't."

Employee--"No? Why not?"

Customer--"Because there's a power failure."

Employee --"A power.......a power failure?.... Aha, Okay, we've got it licked now. Do you still have the boxes and manuals and the packing stuff your computer came in?"

Customer--"Well, yes, I keep them in the closet."

Employee --"Good.. Go get them, and unplug your system and pack it up just like it was when you got it Then take it back to the store you bought it from".

Customer--"Really? Is it that bad?"

Employee--"Yes, I'm afraid it is."

Customer--"Well, all right then, I suppose. What do I tell them?"

Employee--"Tell them you're too f---ing stupid to own a computer